In the event that you are dissatisfied with your purchase, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for a refund, minus a 10% restocking fee. Products must be returned in sellable condition within this time period to receive a refund. Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.
Books must be returned in a box; no envelopes, please.
Shirts may be returned in a Tyvek envelope.
Please note that in order to receive a refund, items must be received in sellable, unaltered condition. Postage/shipping fees are not eligible for a refund.
Refunds will not be offered due to customer ordering wrong size but item may be exchanged by requesting an exchange at email@example.com
Hearts of Fire Boutique
1526 Park Ln
Sevierville, TN 37876
Packages returned due to "Refused/Refusal" will incur a $10 fee. Store credit may be issued at the discretion of customer service.
Please note: Audio/Visual and Multimedia resources (DVDs, CDs, DVD-Roms) may be returned for exchange only if unopened; opened Audio/Visual or Multimedia resources are not eligible for a refund due to copyright infringement concerns.
We appreciate your understanding and future business. If you have any questions or comments about how we can improve your experience with Hearts of Fire Boutique, please feel free let us know below.
- We will accept all authorized returns
- All returns are accepted as long as the request is made to return the item within 30 days of receiving the merchandise.
- Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
- Just print the label, attach it to any box/package and return the items.
- You will have 30 days to send the item back for full refund once you receive the free return label.
- Please note free return labels are available for items being shipped within 48 continental states only.
- Please contact us here firstname.lastname@example.org to receive an RMA# for your return.
- Please include your Order#, items returning, and the reason for the return.